Our Stakeholders
The cornerstone of our strategy is the delivery of stakeholder value. Key stakeholders for core statutory services include:
- The Department of Transport (Ireland) to underpin the delivery of the SOLAS Convention and Merchant Shipping Act 1894 and other relevant legislation.
- The Department for Transport (UK) to underpin the delivery of the SOLAS Convention in Northern Ireland and the Merchant Shipping Act (1995) and other relevant legislation.
- Ships and their bridge teams who benefit directly from our aids to navigation (AtoN) service.
- Ship-owners, charterers and operators who have the assurance of an appropriate and reliable AtoN system to ensure safe and efficient vessel navigation.
- Shipping commerce interests, including agents, freight forwarders and service providers who benefit from on-time and safe arrival of ships and their cargoes.
- Ports, which benefit from the safe passage of vessels to their harbour areas and Irish Lights Local AtoN superintendence and management services.
- Fishing vessels, their crews and owners who benefit in the same way as cargo vessels.
- The leisure sector, which gains the same benefits as commercial vessels.
- Commercial operations at sea through provision of advice and statutory sanctions.
- The economy through efficient and safe delivery of trade, passengers, the protection of property and the environment at sea.
Customer Charter
Irish Lights is a maritime organisation delivering an essential safety service around the coast of Ireland, protecting the marine environment, and supporting the marine industry and coastal communities. In addition to our Statutory functions Irish Lights is permitted to use reserve capacity to provide commercial services to reduce costs to its stakeholders. This includes vessel hire, buoy maintenance, property rental, data, heritage and tourism services.
1. PURPOSE
This Charter gives stakeholders and customers a clear and unambiguous statement of the level of service they can expect from Irish Lights. We seek regular feedback from customers and stakeholders to ensure we continuously improve the quality of services provided.
2. SCOPE
All stakeholders and customers of Irish Lights.
3. DEFINITION
A Customer Charter is a short statement describing the level of service stakeholders and customers can expect from Irish Lights.
4. RESPONSIBILITIES
Irish Lights is responsible for managing the Customer Charter on a continuous basis through:
- Consultation with customers and stakeholders
- Commitment to service standards
- Evaluation of performance against these standards
- Reporting through various channels
5. MISSION STATEMENT
Safe Navigation at Sea -To be a leading provider of reliable, efficient, and cost-effective navigation and maritime services for the safety of all.
6. SERVICE STANDARDS
This Customer Charter makes four specific promises and everyone at Irish Lights will work to keep them:
1. The mariners safety is always our number one priority.
2. We will provide all stakeholders and customers with quality services at all times.
3. We will listen to our stakeholders and customers and develop our services in response.
4. We will be honest and open, keeping stakeholders and customers informed at all times.
7. FEEDBACK
If the service you receive is not consistent with these standards or is otherwise unsatisfactory, please let us know. We will use your feedback to improve our services. We would also like to hear from you if we have exceeded your expectations. If you wish to make a complaint or a suggestion, please contact us through one of the following methods:
By Phone: call (01) 271 5400 Monday to Friday between 9.00am and 5.30pm.
By Post: send a letter and/or relevant enquiry to:
Commissioners of Irish Lights, Customer Services, Harbour Road, Dun Laoghaire, Co. Dublin, A96 H500
By Email: to info@irishlights.ie making sure to include your contact details.
We will acknowledge all correspondence within three working days of receiving your communication. We will endeavour to answer your correspondence comprehensively within ten working days.
8. CUSTOMER CHARTER DATE
23rd December 2025
